Welcome to UNDONE. These Terms of Use (“Terms”) govern your access to and use of the UNDONE website, products, services, content, and related features.
Throughout these Terms, “UNDONE,” “we,” “us,” and “our” refer to UNDONE. “You” refers to anyone who visits or uses our website.
By accessing or using our website, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use the website.
1. Website Use
You may use this website only for lawful, personal, and noncommercial purposes.
You agree not to:
- Use the website in violation of any law or regulation
- Attempt to gain unauthorized access to the website or its systems
- Interfere with the security or operation of the website
- Introduce viruses, malicious code, or harmful technology
- Copy, reproduce, distribute, or commercially exploit website content without our permission
- Use automated tools to collect information from the website without authorization
- Impersonate another person or provide false information
- Use the website in a way that could harm UNDONE or another person
We may restrict or terminate access to the website if we believe these Terms have been violated.
2. Eligibility
You must be at least 18 years old or the age of legal majority where you live to make a purchase through our website.
If you are under the age of legal majority, you may use the website only with the involvement and permission of a parent or legal guardian.
3. Product Information
We try to present accurate product descriptions, images, ingredients, directions, pricing, availability, and other information. However, occasional errors may occur.
Product colors, packaging, appearance, and other details may look different depending on your screen, device, lighting, or future product updates.
We reserve the right to correct errors, update information, modify products, discontinue products, or cancel orders affected by inaccurate information.
4. Stain Rescue Use and Results
UNDONE Stain Rescue must be used according to the instructions and warnings provided on the product label.
Stain-removal results may vary depending on factors including:
- The type and age of the stain
- The fabric, dye, or material being treated
- Previous cleaning or drying
- The amount of product used
- The treatment method
- Whether the care instructions were followed
We do not guarantee that every stain will be completely removed.
Always review the garment or material’s care instructions and test the product on a small, inconspicuous area before broader use. Do not use the product on materials excluded by the label or care instructions.
Keep the product away from children and pets. Do not ingest the product, mix it with other household chemicals, or use it for any purpose not stated on the label.
UNDONE is not responsible for discoloration, fading, damage, or other results caused by misuse, failure to follow instructions, use on unsuitable materials, or combining the product with other substances.
5. Orders and Payment
When products become available for purchase, submitting an order does not guarantee that the order has been accepted.
We may refuse, limit, or cancel an order for reasons including:
- Product availability
- Suspected fraud or unauthorized activity
- Pricing or product-information errors
- Payment issues
- Shipping limitations
- Suspected resale or commercial misuse
If we cancel an order after payment has been processed, we will issue a refund for the canceled portion using the original payment method.
You agree to provide current, complete, and accurate billing, shipping, and payment information.
6. Pricing and Taxes
Prices are displayed in U.S. dollars unless otherwise stated. Prices may change without notice.
Applicable taxes, shipping charges, and other fees will be shown during checkout when required. You are responsible for all charges associated with your order.
Promotions and discount codes may be subject to separate conditions and may be changed or discontinued at any time.
7. Shipping and Delivery
Shipping estimates are not guaranteed delivery dates. Delivery may be affected by carrier delays, weather, address errors, product availability, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address. Additional shipping terms will be provided in our Shipping Policy when purchasing becomes available.
8. Returns and Refunds
Returns, exchanges, damaged-product claims, and refunds will be governed by the Return and Refund Policy displayed on our website at the time of purchase.
We reserve the right to refuse returns that do not meet the requirements of that policy, subject to applicable law.
9. Waitlist and Marketing Communications
If you join our waitlist or email list, you agree to receive product announcements, launch updates, promotions, and other marketing communications from UNDONE.
You may unsubscribe from marketing emails at any time by selecting the unsubscribe link in an email. Additional information about how we collect and use personal information is available in our Privacy Policy.
10. Intellectual Property
The UNDONE name, logos, product names, designs, packaging, photographs, graphics, videos, written content, website design, slogans, and other brand materials are owned by or licensed to UNDONE and are protected by intellectual-property laws.
You may not copy, reproduce, modify, publish, distribute, sell, license, imitate, or use our intellectual property without prior written permission.
Permission to access our website does not grant you ownership of or a license to use our intellectual property beyond ordinary personal website use.
11. Reviews and Submitted Content
If you submit a review, photograph, video, testimonial, comment, idea, or other content to us, you confirm that:
- You own the content or have permission to share it
- The content is truthful and based on your genuine experience
- The content does not violate another person’s rights
- The content is not unlawful, abusive, misleading, or harmful
You grant UNDONE a nonexclusive, worldwide, royalty-free license to use, reproduce, edit, publish, display, and share submitted content for business and marketing purposes, subject to applicable law.
We may remove or decline to publish submitted content at our discretion.
12. Third-Party Services and Links
Our website may use or link to third-party services, including payment processors, email platforms, social networks, analytics providers, and shipping carriers.
UNDONE does not control and is not responsible for the availability, content, security, or privacy practices of third-party services. Your use of those services may be governed by separate terms and policies.
13. Disclaimer of Warranties
To the fullest extent permitted by law, the website and its content are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be available, secure, accurate, uninterrupted, or free from errors or harmful components.
Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded.
14. Limitation of Liability
To the fullest extent permitted by law, UNDONE and its owners, employees, contractors, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.
Our total liability for a claim involving a purchased product will not exceed the amount you paid for the product giving rise to the claim, except where applicable law does not permit this limitation.
These limitations do not apply to liability that cannot legally be limited or excluded.
15. Indemnification
To the fullest extent permitted by law, you agree to indemnify and hold UNDONE harmless from claims, damages, losses, liabilities, and expenses resulting from your unlawful use of the website, violation of these Terms, or infringement of another person’s rights.
16. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Any legal proceeding concerning these Terms or the website will be brought in a court with proper jurisdiction in Florida, unless applicable consumer law requires otherwise.
17. Changes to These Terms
We may update these Terms as our website, products, services, or legal obligations change.
The updated version will be posted on this page with a revised effective date. Your continued use of the website after updated Terms become effective constitutes acceptance of those changes.
18. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect.
19. Entire Agreement
These Terms, together with our Privacy Policy and any policies displayed at checkout, constitute the agreement between you and UNDONE concerning your use of the website.
20. Contact Us
If you have questions about these Terms, contact us at:
UNDONE
Email: [INSERT UNDONE BUSINESS EMAIL]
Website: [INSERT WEBSITE ADDRESS