UNDONE (“UNDONE,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, join our waitlist, communicate with us, or purchase our products.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following categories of information:
Information You Provide
You may provide information directly to us when you:
- Join our email list or product waitlist
- Place or attempt to place an order
- Contact us with a question or request
- Participate in a survey, promotion, giveaway, or product review
- Create an account or otherwise interact with our website
This information may include your name, email address, phone number, billing address, shipping address, order information, account details, and communications with us.
Payment Information
When purchases become available, payments may be processed by third-party payment providers. We generally do not directly store complete credit or debit card numbers. Payment providers process this information according to their own privacy policies.
Information Collected Automatically
When you visit our website, we and our service providers may automatically collect information such as:
- IP address
- Browser and device type
- Operating system
- Pages viewed
- Links clicked
- Referring website
- Approximate location
- Date and time of visits
- Interactions with our website and advertisements
We may collect this information through cookies, pixels, tags, analytics tools, and similar technologies.
2. How We Use Information
We may use your information to:
- Operate, maintain, and improve our website
- Manage our product waitlist
- Send product announcements, launch updates, promotions, and other marketing communications
- Process and fulfill purchases
- Provide order, shipping, and customer-service updates
- Respond to questions and requests
- Personalize your website and marketing experience
- Measure website traffic and advertising performance
- Detect fraud, misuse, security incidents, or unlawful activity
- Enforce our policies and protect our rights
- Comply with applicable laws and legal obligations
- Carry out other purposes disclosed when information is collected
3. Email Marketing
If you join our waitlist or subscribe to our emails, we may send you marketing messages about UNDONE products, launches, promotions, and news.
We currently use Mailchimp to help manage email subscriptions and communications. Information submitted through our signup forms may be stored and processed by Mailchimp on our behalf.
You may unsubscribe at any time by selecting the unsubscribe link included in our marketing emails. Even if you opt out of marketing, we may still send nonpromotional messages related to transactions, customer-service requests, or important policy updates.
4. Cookies and Similar Technologies
We may use cookies and similar technologies to remember preferences, understand how visitors use our website, improve performance, prevent fraud, and measure marketing campaigns.
Some cookies are necessary for the website to function. Others may be used for analytics, personalization, or advertising. You may be able to manage cookies through your browser settings or through any cookie controls provided on our website.
Disabling cookies may affect the availability or functionality of certain website features.
5. How We Disclose Information
We may disclose information to:
- Website hosting and ecommerce providers
- Email and customer-communication platforms
- Payment processors
- Shipping, fulfillment, and logistics providers
- Analytics and advertising partners
- Fraud prevention and security providers
- Professional advisers, including attorneys and accountants
- Government agencies or other parties when required by law
These parties may access information only as reasonably necessary to provide services, comply with legal obligations, or protect legitimate interests.
We may also disclose information as part of a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar business transaction.
We do not sell personal information for money. Some privacy laws may define certain advertising or analytics activities as “selling,” “sharing,” or targeted advertising. Where required, we will provide applicable rights and opt-out options.
6. Advertising and Analytics
We may use analytics and advertising services to understand website activity, measure campaign effectiveness, and show relevant advertisements. These services may use cookies, pixels, or similar technologies to collect information about your activity over time and across websites.
Depending on where you live, you may have the right to opt out of certain uses of your personal information for targeted advertising, selling, or sharing.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal obligations.
Retention periods may vary depending on the type of information and why it was collected.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, electronic transmission, or storage system is completely secure. We cannot guarantee absolute security.
9. Your Privacy Choices and Rights
Depending on where you live, you may have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain information
- Receive a portable copy of certain information
- Opt out of certain targeted advertising, selling, or sharing
- Withdraw consent where processing is based on consent
- Appeal a decision concerning a privacy request
To submit a privacy request, contact us at [INSERT UNDONE BUSINESS EMAIL]. We may need to verify your identity before completing a request. You may also use an authorized agent where permitted by law.
We will not unlawfully discriminate against you for exercising a privacy right.
10. Children’s Privacy
Our website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
11. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy, security, or content practices of third parties. We encourage you to review their privacy policies before providing information.
12. International Visitors
If you access our website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other countries where our service providers operate. Privacy laws in those locations may differ from those in your country.
Where required, we will take appropriate measures concerning international transfers and consent.
13. Changes to This Privacy Policy
We may update this Privacy Policy as our website, products, services, or legal obligations change. When we make changes, we will update the effective date at the top of this page. Material changes may also be communicated through the website or by email when appropriate.
14. Contact Us
For questions, requests, or concerns regarding this Privacy Policy or our privacy practices, contact us at:
UNDONE
Email: [INSERT UNDONE BUSINESS EMAIL]
Website: [INSERT WEBSITE ADDRESS]